Restoring trust to home services

Restoring trust to home services

Industry

Home Services

Company

QuickPro

Team

Me (Lead Designer), Iqbal Shehzada (Mobile Developer and Tech Lead), Q&A Team

QuickPro is a two-sided marketplace that connects homeowners with verified service providers. Built on the idea that finding reliable help shouldn't feel like a gamble.

QuickPro is a two-sided marketplace that connects homeowners with verified service providers. Built on the idea that finding reliable help shouldn't feel like a gamble.

Cameron, the founder, had lived both sides of the home services nightmare. As a homeowner buried in spam after posting a simple job request, and through conversations with providers exhausted by chasing leads that went nowhere.

He came with a clear vision: a marketplace where homeowners get matched only with providers who are genuinely available, and providers receive clean, qualified leads without the noise. My job was to translate that vision into an experience that actually felt that way to use, for both sides.

Cameron, the founder, had lived both sides of the home services nightmare. As a homeowner buried in spam after posting a simple job request, and through conversations with providers exhausted by chasing leads that went nowhere.

He came with a clear vision: a marketplace where homeowners get matched only with providers who are genuinely available, and providers receive clean, qualified leads without the noise. My job was to translate that vision into an experience that actually felt that way to use, for both sides.

Diving

Before starting any screen mockups, the best approach is to first understand the product structure and define the ideal user flow for each audience. In this case, that includes both the person seeking a service and the B2B service provider.

Below is the Figma file showing how I structured my thinking and mapped the experience.

First proposal

After several talks and working sessions involving Engineering, Cameron, and our PM team, I moved on to the first low-fidelity screen proposals for the application.

The goal at this stage was to evaluate different solutions, align requirements and technical constraints with Engineering, and gather feedback from key stakeholders before moving into the final high-fidelity designs.

Below is the Figma file showing how I structured the wireframes.

Internal admin dashboard

To control and visualize the platform's direction, I developed an administrative dashboard alongside the application.

This dashboard played a pivotal role in monitoring the platform and facilitating business decision-making based on usage metrics—all integrated into a single system for Cameron and his team.

Key Learnings and Outcomes

Two-sided design is doubled responsibility.
Every screen decision affects both user types. What makes matching feel fast for homeowners can feel arbitrary for providers. Holding both perspectives simultaneously is a discipline, not a phase.

Operational design is product design.
The admin app wasn't a back-office afterthought, it was what made the whole system sustainable. Designing for the people who run the product is just as important as designing for end users.